Why Are We Here? - Defining Your Mission
If performance is
about people and motivating them, one of the keys to this is that they
understand what the organisation’s vision and mission are. In other words, what
is the organisation about, and how does it go about achieving it? How is this vision and mission communicated,
and can people remember it and act on it?
I've seen a number of "Mission Statements" which
are impossible to grasp. They're too long, too complex or both. What they need
to encapsulate is what the organisation will focus on, how it will work and what
will guide decision-making. A Mission Statement might contain information such
as:
·
What drives business.
·
What results the organisation wants to achieve.
·
Who are the organisation's customers and what it
tarea to keep them satisfied (functionally and emotionally).
·
Other “stakeholders” (e.g. suppliers,
regulators, law enforcement, shareholders, buyers, local community).
Based on this, employees start to understand the actions, behaviours,
competencies and abilities needed.
Next, decide how important they are relative to each
other. Describe them. Review them regularly for continuing
relevance. They DO change…
How will you MEASURE the results of the actions, behaviours,
competencies and abilities you’ve identified?
What controls are needed to minimise abuse of the system?
Develop a range (7 gradings maximum) and describe what is
needed to score in each rating (these also need regular review).
Make sure it's concise – too often they are a pain for
users and reviewers – how many appraisals does HR actually read?
Train appraisers and appraisees in using the system, how it
gathers information, and the reliability of that information, so that
acceptance becomes second nature.
Above all: RECRUIT THE RIGHT PEOPLE. No point in appraising “duds” you will need:
·
Good Job Descriptions
·
Well-trained interviewers
·
Clearly targeted skill sets to look for
Make sure these are all in line with your mission statement, and you'll find life is much easier.
I have spent more than half my life working in different world markets from the most developed to “emerging”economies. With more than 20 years in the world financial services industry running different service, operations and lending businesses, I started my own Performance Management Consultancy and work with individuals, small businesses, charities, quoted companies and academic institutions across the world. An international speaker, trainer, author and fund-raiser, I can be contacted by email . My website provides a full picture of my portfolio of services. For strategic questions that you should be asking yourself, follow me at @wkm610.
Labels: Career, Productivity, Strategy, Teamwork
posted by William Martin @ 16:46
0 Comments:
Post a Comment
Subscribe to Post Comments [Atom]
<< Home