Surface Ripples

Again, It’s The Details!

At the end of 2025, we stayed at a hotel in Hong Kong where one thoughtful little device made all the difference to one of us! 

This was an international plug adapter (see above) with the various “holes” (it even had USB and USBC sockets!) needed to accommodate any type of plug from anywhere in the world.  How many times have we “forgotten to pack”, “left in the hotel” or “lost” such a device?

The weary traveller needing to charge their device could simply plug in their cable and charge whilst they slept.  Of course, maybe they would then remove the adapter, but the hotel could simply add it to their room bill as they’d have taken the details of the card at check in. 

Customer service and satisfaction are all about detail. Anyone can provide a “service”, but what will distinguish it is the attention to and level of detail they demonstrate.

Interestingly, this wasn’t even an “up market” hotel but, as I say, that one little extra made a difference to us.  Someone had thought about their guests’ needs.

I deliver change in markets ranging from the most developed to “emerging” economies. With a wealth of international experience in international financial services around the world running different operations and lending businesses, I started my own Consultancy to provide solutions for improving performance, productivity and risk management.  I work with individuals, small businesses, charities, quoted companies and academic institutions across the world. An international speaker, trainer, author and fund-raiser, I can be contacted by email. 

Labels: Customer Care, Selling

posted by William Martin @ 11:24