Wednesday, 12 April 2017

Getting Them “On Board”

I often hear business owners commenting that their employees aren’t “committed” to the business.  What they mean by this is that they don't see the same level of commitment that they (the owner) put in.

This is common.  Most employees see a job as “just a pay cheque” – a means to an end.  They come in in the morning, do what they’re supposed to/asked to and leave at the end of the day.  A small group see the job as a calling and give everything they’ve got.

So how do we get “more”? 

The answer: engage them.  The trick is to find out what “speaks” to everyone.  Even more, we need to know who’s capable of what, otherwise there’s potential for a group of “loose cannons”.

The various means of engagement can be (but are not limited to):

Talk to them: we’re all guilty of simply not talking with people and finding out their interests, hopes, desires and ambitions.  How can we use these to help them enjoy working and to develop their abilities (see Explore and use their talent below)?

Explore and use their talent: There’s nothing more discouraging than having a skill that we know will benefit the business, but which the owner doesn’t (or won’t) use.  There may be any number of reasons for this, but someone who sees their talent being wasted will, eventually, go where they’re appreciated.  We may need to gain confidence in their exercise of this talent, so we give them incrementally larger jobs until we can delegate.

Give responsibility/delegate: Some people want the chance to show that they can do something from A-Z. Before allowing them to rush off, we need to make sure that they have the knowledge, experience, and authority to do the job.  Equally, we need to be available (particularly the first few times) to provide additional advice when asked.  The payback comes when we can let people run with tasks that free us up to do other things whilst also providing the opportunity for them to develop their skills.

Ask their opinion (and listen to it): I’m just as guilty of the “my way or the highway” mentality as anyone else.  Often, though, I find that someone else’s perspective results in a new way of seeing a problem and perhaps a better solution than I would have generated on my own.  Yes, the final decision is still mine, but as I’ve found, there’s more than one way of skinning the proverbial cat.

If we want to work with a set of uncommitted drones, we can carry on as now.  Or we can change the way we look at others (harder, but more rewarding).

I have spent more than half my life delivering change in different world markets from the most developed to “emerging” economies. With more than 20 years in international financial services around the world  running different operations and lending businesses, I started my own Consultancy to provide solutions for improving performance, productivity and risk management.  I work with individuals, small businesses, charities, quoted companies and academic institutions across the world. An international speaker, trainer, author and fund-raiser, I can be contacted by email . My website provides a full picture of my portfolio of services.  For strategic questions that you should be asking yourself, follow me at @wkm610.

Labels: , , ,


Post a Comment

Subscribe to Post Comments [Atom]

<< Home